Commercial Relationship Manager – Mt Kenya at Absa Bank Limited

Commercial Relationship Manager – Mt Kenya at Absa Bank Limited

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Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.

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Job Description

Sales and Service: 65%

• Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
• Conduct annual and if appropriate, interim reviews of customers borrowing facilities
• Conduct annual and if appropriate, interim reviews with non-borrowing customers
• Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method

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• Deal with and find solutions to customer complaints
• Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
• Research, create and follow up a target list for potential new business.

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Business Management 30%

• Research, create and follow up on a target list for potential new business
• Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
• Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with CMA and CCM resources to construct credit applications).

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• Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

Staff Management 5%

• Day to day coaching and development of Corporate Managers’ Assistants

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Technical skills / Competencies

• Meeting customers needs
• Personal Organization
• Business awareness
• Adaptability

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• Business development
• Decision making
• Managing Relationships
• Team results
• Innovative
• Active listening
• Analysis and judgement
• Team working
• Ability to work under pressure

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Skills required to undertake the role:

• Relationship skills
• Credit Risk skills
• General Corporate skills
• Communications skills
• Negotiation skills

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Knowledge of the bank’s products, services and policies required to undertake the role:

• A detailed knowledge of the Corporate set of products as well as a broad understanding of products available in Barclays Capital.
• For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.

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• Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
• A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
• A detailed understanding of Country and CBRM guidelines and credit risk policies.

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Other requirements specific to the role:

• Job holders will be ACIB or equivalent.

Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

• Internal and external senior risk assessment and management
• Presentation
• Influencing and Negotiating
• Communication

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Closing: 17 August 2022

Method of Application