Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

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With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader.

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Detailed Description

Reporting to the Chief Business Development and Strategy Officer the role holder will lead innovation transformation that will help Safaricom meet its purpose of transforming lives.  The incumbent will lead the development of new scalable solutions that solve customers’ needs, through the delivery of customer centric products, services and solutions.  As part of the Business Development team, the head of innovation will be responsible for creating a stimulating, innovative and entrepreneurial environment that is founded on the Safaricom Spirit.

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The incumbent will lead new thinking and new product management processes, from ideation to proof of concept, pilot phase, and into commercialization.  In addition, he/she will be a creative leader who will combine Safaricom’s strategy and Vision with an understanding of the regional market, a passion for customers and a track record for leading the development of innovative/transformational usable products/solutions.

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Key accountabilities

• Own the creation, execution and successful delivery of the Innovation Product and solutions, which includes managing the full product lifecycle from ideation to commercialization
• Develop, implement and manage the application of Safaricom’s innovation framework
• Lead the development of new products and/or solutions that meet customers’ needs and ensure the Safaricom’s continued growth.

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• Understand and analyze customer needs. And then lead teams to solve for specific customer & business needs using cutting edge innovations that result in critical business outcomes
• Initiate and prioritize projects within squads in partnership with relevant tribes and stakeholders.
• Engage closely with the technology tribes and teams to help determine the best technical implementation methods and with reasonable execution schedules;
• Manage squads with designers, architects, programmers, engineers and other professionals

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Job Qualifications

• Excellent written and oral communication and interpersonal skills;
• Demonstrated managerial skills;
• BS/MS in Engineering, Computer Science, Business and/or related technical area or equivalent practical experience;
• 10-15 years of work experience
• 7 years of proven track record of leadership roles ideally in the entrepreneurial space;
• International experience;
• Distinct analytical and systematic thinking;
• Design methodology skills and
• Strong Project Management skills. Experience in Agile ways of working

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Method of Application